Reweave is a small nonprofit, so you are writing to a person, not a queue. Email support@reweave.org and we will get back to you.
one thing we cannot help with: questions about food safety, health or what a pet can eat. chiku never answers those, and neither do we. Please ask a doctor or a vet.
how do I get to the grown up corner
On the today screen, tap grown ups. A small question, a times table in words, opens the door. Behind it are the kitchen pass, the sound settings, a way to write to us, the privacy page and the real fridge.
I paid and the kitchen pass did not unlock
Open the grown up corner, go to the kitchen pass and tap restore a purchase. If it still will not unlock, email us with the store receipt from Apple or Google and we will sort it out.
the game is too loud
In the grown up corner, switch sounds and words off. There is also a calm mode that keeps everything still.
can I move the game to a new phone
The game has no account, so what a child has done in it stays on the phone it was played on, and we cannot move it for you. That is the trade for having no sign up.
how do I delete everything
Delete the app. That removes the game from the phone. We have no server holding a copy of it.
a food is missing, or something looks wrong
Tell us. In the grown up corner, suggest a food opens an email to us, and write to us does the same for anything else.
who makes chiku
Reweave, Inc., a 501(c)(3) nonprofit. We also make SuperMoo. There is more on the about page.