Chiku, a small cream coloured wire haired terrier with a magnifier on his collar, sitting and looking up
on duty

support

Reweave is a small nonprofit, so you are writing to a person, not a queue. Email hi@reweave.org and we will get back to you.

one thing we cannot help with: whether a particular food is still good to eat. Chiku never answers that, and neither do we. Your eyes and your nose, or your doctor. If it is about a pet, please ask your vet.

chiku is not whispering

Open Settings inside the app and tap test my whisper. A test reminder arrives ten seconds later. If it does not appear, notifications are switched off for Chiku in your phone’s own settings; turn them back on there and try again.

On some Android phones, battery saving features stop scheduled reminders. Allowing Chiku to run in the background usually fixes it.

chiku asked if a whisper reached me

That is on purpose. Phones sometimes keep reminders to themselves, and your phone cannot tell us whether one arrived. So Chiku asks. Answering honestly is genuinely useful, and it will not nag.

why will chiku not tell me if food is still good

Because he does not know, and neither does anyone who has not looked at your actual food. Chiku counts days on the dates you gave him. The judgement is yours, always. It is the one line we will not cross.

why do I have to pick a day

Because the alternative is Chiku inventing a number. The first time you add something he asks. After that he remembers your answer and fills it in for you.

the widget is empty

Open the app once after installing so it has something to show, then remove and re-add the widget.

I paid and the kit did not unlock

Open Settings and tap restore purchases. If it still will not unlock, email us with the store receipt from Apple or Google and we will sort it out.

can I move my fridge to a new phone

Yes, through household sharing: send the list from the old phone and receive it on the new one. Because nothing is stored on our servers, this is the only way, which is the trade for having no account.

how do I delete everything

Delete the app. That removes all of it. We have no copy to delete, because we never had one.

who makes chiku

Reweave, inc, a 501(c)(3) nonprofit. We also make SuperMoo. Chiku is ad-free because your attention belongs to you.

made by reweave, a 501(c)(3) nonprofit. no ads, ever.
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